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Zappos.com Customer Testimonials (10221 total)

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I would just like to say that your service was wonderful! My order arrived yesterday. I will surely shop with you again.

Sharon │ 05/16/2017

You folks are awesome - I love that I can order one day and have delivery the next - what fabulous service!

Alison │ 05/16/2017

I LOVE, LOVE, LOVE that you are doing this! I have shared it all over Facebook in the many groups I belong to of parents of children with disabilities. I do have one product idea for you, the only article of clothing that is harder to put on than a pair of shoes: a bra. If you could design bras of all sizes (for adults) that are easy to put on and take off, like a sports bra but less heavily constructed and not as over-engineered. No tags, no wires, no clips, no fuss. You would make my daughter's life a whole lot easier. In the meantime, thank you for doing this!! You rock!

Lisa │ 05/16/2017

Wow thank you so much! You have taken customer service to a new level! I should have realized that I wasn't credited but I missed it. You are the best!

Linda │ 05/16/2017

Very happy with fast friendly service that is downright magical. Really make day having that next business day delivery. Better than Disney, Everyone can learn something else.

Wendy │ 05/16/2017

Hi Zappos, I just wanted to give you guys a huge shout out for awesome customer service. Every time I have to deal with customer service from an online order that did NOT come from Zappos, I find myself saying "Wow. That customer service was awful. They should be more like Zappos!". You guys consistently provide excellent customer service and it makes all the difference when deciding where I want to shop! Thank you!

Sarah │ 05/16/2017

Thank you!

Maryam │ 05/16/2017

I read the article on Zappos Adaptive - thank you! Our daughter has Rett syndrome and there is a constant battle to find shoes that fit over her AFO's and sometimes even pants that fit over them. We have been buying shoes for her on Zappos for a long time because of the over night delivery, selection available, and ease of return. I only have one suggestion - Tsukihoshi kids shoes fit great over AFO's so hopefully they can be added to that page! Thank you for creating such a wonderful section for so many people who need a little extra help. Much appreciation,

Jennifer │ 05/16/2017

wow! thanks :) I have to compliment you and zappos. You are making shopping for myself and my kids so much easier. I really can't tell you how much I appreciate the next day receiving, easy returns, amazing exchanges... and fantastic selection. Just really want to say thank you!

Erin │ 05/16/2017

Awesome! Thank you very much!

Sylvia │ 04/27/2017

Thanks so much! I appreciate the prompt and personalized customer service! Would def recommend Zappos to anyone :)

Larrion │ 04/27/2017

Thank you for writing a super inspiring and good book (Delivering Happinesss). As a customer service manager in a Danish e-commerce company, who views customer satisfaction as the most important factor, it is uplifting to see that other companies share the same values and focus when it comes to doing business. The book has given me a lot of confirmation in that we are working in the right direction and given me a lot of confidence to follow my gut and belief that having the right culture in the company and let your employees develop is KEY in success, happyness and motivation. Some day I will hopefully come and take one of the "tours" you write about in the book, and I'm looking much forward to it. Have a great weekend and easter! Best regards from a Danish customer service lover!

Phillip │ 04/27/2017

I need to tell you what outstanding service I get from your company. Not just today. I need to tell you when you provide excellent service. I'm so proud when I get to order from Zappos!

Jeannine │ 04/21/2017

Hi Zappos, just wanted to thank you again for being the easiest, friendliest, best company I ever deal with! I use you, recommend you, and have never been disappointed in you. Hope you're winning awards for this somewhere!

Leslie │ 04/21/2017

called in and said that she was very impressed with Zappos and how expertly packed her order was. She was thrilled that we obviously cared about the product we were sending her. Props to the Warehouse! She said she hasn't seen such a nice job in packing since the 1960's.

Eileen │ 04/21/2017

Thank you so much! I have always heard about Zappos great customer service, but this is really amazing. I appreciate the ease of this return.

Kris │ 04/21/2017

Thank you! Fantastic customer service!

Susan │ 04/21/2017

Thank you so much! I will definitely be using Zappos in the future and I can't express how much I appreciate their customer service!

Katelyn │ 03/24/2017

Thank you and you have just gained a customer.

Taylor │ 03/24/2017

Thank you, you guys are the best! I always love emails.

Phyllis │ 03/24/2017

Your customer service is as good as, if not better than, Nordstroms.

Margaret │ 03/24/2017

YOU GUYS ARE ABSOLUTELY AWESOME!! I appreciate the excellent customer service!

Katie │ 03/24/2017

To whom it may concern: I would like to say that I have never experienced the spectacular treatment I have received this week from Zappos. I placed an order for a paie of sneekers on Tuesday, I guess there was some sort of computer mix-up - I received an order verification email then an'oops" email stating that the tem was out of stock and then another stating that the order was being processed. Initially, the order was to be delivered on Thursday and when it did not arrive, I decided to call customer service. Pleas forgive me and please track this so the individual I spoke with receives all the credit she deserves. She took my information, apologized and proceeded to solve my problem. First, she verified that the problem was on Zappos end. Then she offered me a $50 gift certificate that I could use either on a future order or my currrent order. Then, the process went one step further when she said my order would be FREE! It gets better. She told me that I would receive my order on Monday. Well, when I got home from work, on my porch was a box from Zappos with my sneekers in it. Unbelievable. I can only say that Zappos is my place. I will continue to order from Zappos and I will certainly urge any and all people I know to do the same. Keep up the good work and customer service and Thanks! Sincerely,

Dave │ 03/14/2017

To whom it may concern, I want to just let you know that you guys are the very best company I have ever dealt with and shall be a loyal customer forever. Sincerely,

Amanda │ 03/14/2017

Thank you for being to easy to shop with! I respect your working with the customer and making our lives much easier! LOL I do know about over the river and through the woods! :>)

Janet │ 03/14/2017
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